If you are not completely happy with your recent cleaning service, notification of such event must be reported to CleanMyTribe within 48 hours of service by email or phone. Once we receive the notification, we will send a team to address the areas of concern reported free of charge. Re-cleans must happen within 7 days of last service. If you are still unsatisfied, we will fairly provide a credit or refund to you. Do note, all refunds will only be issued after a re-clean or inspection by your cleaning team.