How long will it take for my carpet to dry?
CleanMyTribe2020-09-19T02:32:43+00:00The time it takes for your carpet to dry up depends on the type of carpet fiber, its pile & density, the temperature, humidity and air flow to the area
Is my billing information kept safe and secure?
CleanMyTribe2020-09-19T02:32:44+00:00Credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token
When will my card be charged?
CleanMyTribe2020-09-19T02:32:44+00:00We will never charge your card before your clean. A hold will be placed 24 hours before we arrive to clean your home. We will only take payment after your
Will I be charged if I cancel my booking?
CleanMyTribe2020-09-19T02:32:44+00:00If you cancel your clean within 48 hours of the scheduled time, a late cancellation fee of $50 applies.
Do you offer discounts for recurring cleans?
CleanMyTribe2020-09-19T02:32:44+00:00Yes, we do. We offer up to 20% off for recurring cleans. For partial cleaning of your home, we recommend the hourly service.
How do I redeem a discount code or voucher?
CleanMyTribe2020-09-19T02:32:44+00:00It’s easy, all you need to do is include the code on the booking form and the discount will be applied instantly. Gift cards can also be redeemed by typing
Are you insured?
CleanMyTribe2020-09-19T02:32:44+00:00Yes! Our comprehensive insurance covers up to $2mil. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if
What happens if something goes wrong during my appointment?
CleanMyTribe2020-09-19T02:32:44+00:00If something goes wrong we’re here to make it right. Please let us know right away within 48 hours of your service and we’ll be there to take care of
What is your 100% satisfaction guarantee policy?
CleanMyTribe2020-09-19T02:32:44+00:00If you are not completely happy with your recent cleaning service, notification of such event must be reported to CleanMyTribe within 48 hours of service by email or phone. Once
Why do I have to select the full size even if a few rooms do not need to be cleaned?
CleanMyTribe2020-09-19T02:32:44+00:00Our prices are not based on each room but on the size of the house. We estimate the sq footage through the number of bedrooms. This allows us to anticipate